We offer resizing options depending on your ring type and complexity. Worn items can be resized except full eternity rings. Refer below for the resizing process and additional information.
Our team is always available to help if you have any questions regarding the size of your ring.
Engagement & diamond rings
For plain bands, non-diamond or non-gemstone set rings, we offer complimentary resizing up to two sizes up or down within 30 days after reception of the item. For any resizing exceeding two sizes, we will charge a fee of 139 AED.
For diamond-set or gemstone-set engagement rings (including custom-made rings), items must be assessed in order to ensure whether they can be resized, or whether they need to be remade.
In both cases resizing will be complimentary up to two sizes up and down, anything above two sizes will incur a
minimum charge of 139 AED.
Eternity rings
Full eternity rings: Due to the nature of the setting, full eternity rings cannot be resized and must be replaced within 30 days of receipt.
Please contact our team to discuss alternative options for your ring. The price will depend on the cost difference between sizes with a minimum charge of 139 AED.
Half and three quarter eternity rings: Due to the nature of the setting, all half and three quarter eternity rings must be assessed in order to ensure whether they can be resized or whether they will need to be remade for which costs will apply. The price will depend on the cost difference between sizes with a minimum charge of 139 AED.
Wedding rings
For plain bands, non-diamond or non-gemstone set wedding rings, we offer free resizing up to two sizes up or
down within 30 days after reception of the items. For resizing exceeding two sizes, we charge a fee of 139 AED. All
rings will be assessed by our team prior to confirming the price.
Diamond-set or gemstone-set wedding rings must be inspected prior to resizing to ensure that the nature of the
setting will allow a resizing.
Bespoke rings:
We offer complimentary resizing for up to two sizes (+/-) within 30 days of receipt provided that a resizing is possible. For a resizing exceeding 2 sizes we charge a minimum fee of 139 AED. Upon receiving your request, our team will assess if the resizing is possible and discuss it with you. Depending on the complexity of your ring, the resizing may result in additional costs that shall be borne by you. This also applies if the ring has to be made anew from scratch if it cannot be resized as desired. You will be informed about any additional costs in advance. It will then be clarified whether the size change should be carried out.
Rings that need resizing outside of the 30 days resizing policy will incur a minimum charge of 139 AED. Should the ring need to be remade the exact fee will depend on the particular style of the ring.
Bespoke orders are not eligible for exchange or refund. Please contact us for more information.
Our resizing address is:
A&B Logistics,
Unit 114/115F The Big Peg,
120 Vyse Street,
Birmingham,
B18 6NF
The standard timeframe for repairs is 10—14 working days. If you need to send your item for repair, please contact our Customer Care Team. In the unlikely event that there is a manufacturing fault, our Limited manufacturer warranty means we’ll fix your jewellery free of charge. We will assess your jewellery once it’s been received and you’ll be contacted should any charges apply.
If an item must be remade, please allow 2—4 weeks for the process to be completed. For more information about repairs, contact us.
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