Your Austen & Blake jewellery is covered by our Limited Manufacturer Warranty against defects arising from the manufacturing process. This includes faults in materials or workmanship.
For the purpose of this warranty, “lifetime” refers to the reasonable lifespan of the product, taking into account its nature and intended use. If a defect covered by this warranty is identified, Austen & Blake will, at its discretion and in accordance with applicable consumer law, repair or replace the product free of charge.
This Limited Manufacturer Warranty does not cover, and includes, but is not limited to:
Normal wear and tear and ageing of the product over time, including scratches, dents, surface wear or gradual loosening of components
Damage resulting from misuse, negligence, accident, improper handling, abnormal use or excessive wear
Any alteration, modification, dismantling or repair carried out by unauthorised parties
The use of components or accessories not recommended by Austen & Blake
Routine maintenance, cleaning or natural changes in appearance due to regular use
Loss, theft or disappearance of the product
Any creation where identifying features have been removed, altered or rendered illegible
To benefit from this Limited Manufacturer Warranty, you may be required to present proof of purchase or a valid warranty certificate duly completed at the time of purchase.
Warranty claims may be submitted through Austen & Blake stores or via a dedicated contact channel (including email), where applicable.
All products submitted under this warranty are subject to examination by Austen & Blake to determine whether the issue falls within the scope of this warranty.
Austen & Blake reserves the right to refuse service where there is reasonable suspicion that the product is counterfeit, lost or stolen.
Claims should be made within a reasonable period after the defect is discovered.
If your piece is not covered under this Limited Manufacturer Warranty, Austen & Blake may offer repair or servicing at a charge.
To the extent permitted by applicable law, this Limited Manufacturer Warranty is the sole commercial warranty provided by Austen & Blake.
Austen & Blake shall not be liable for any indirect, incidental or consequential damages arising from the use or inability to use the product.
Nothing in this warranty excludes or limits liability where it would be unlawful to do so.
This commercial warranty is provided in accordance with UAE Federal Law No. 15 of 2020 on Consumer Protection. It exists alongside the consumer’s right to repair, replace or refund the price of the goods in the event of a defect, as regulated by the Ministry of Economy and local competent authorities.
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