FAQs

Yes! Our ready-to-wear designs can be customised with your choice of diamond or coloured gemstone specification. Our diamond designs can be personalised by selecting your shape, as well as carat weight, cut, colour and clarity. Pick your precious metal colour and carat to complete your piece.

When shopping with us online, you can use our easy-to-follow steps to customise each element of your design.

Once you’re happy with your design, your order is placed. Each design is individually hand-finished in our workshop.

Yes, in most cases we can engrave your ring. Here are some things you need to consider before getting your ring engraved:

• The engraving process can add 3-4 days onto the delivery time.
• There is a character limit.
• Refunds are not possible when an item is engraved.

Please note: Rings cannot be resized after being engraved. You must order the correct ring size if you are looking to get your ring engraved. Find out how to find your ring size using our ring size guide.

Please contact us if you would like to learn more about our engraving service.

With every purchase, we offer an insurance valuation report for home insurance purposes.

A jewellery valuation report provides a detailed description of the product and the amount it is valued at on the date of valuation, enabling you to get your jewellery properly insured. Learn more here.

Our jewellery is handcrafted by our talented craftspeople and inspected thoroughly to ensure it meets our high standards.

In the unlikely event that there is a manufacturing fault, we offer a Limited manufacturer warranty, where we will fix your jewellery free of charge. Click here for more information.

Yes! Our digital jewellery gift card makes gifting effortless as it can be redeemed online and in-store. Simply choose the amount, add a personalised message and directly send your gift to your loved one.

We are sure you'll love your jewellery, however, if for any reason you'd like to return it, you can do so in-store and via post. Please refer to our returns policy for the full details.

If you have any questions about returning your order please contact us.

We pride ourselves on being excellent craftspeople, but in the unlikely event that a piece of jewellery appears faulty, please contact us as soon as possible so that we can help.

The item must be unworn and unused in order to be returned. After inspection, we will be able to replace or refund the item for you.

Yes, we can resize most ring styles. Unfortunately, due to the nature of the design, it is not possible to resize rings that have been engraved, eternity rings or rings that need drastic resizing. Head to our ring size guide to learn more by clicking here.

If you need help with a ring that needs resizing, please contact us.

If you would like to speak to us regarding a cancellation, please contact our Customer Care Team by clicking here.

It may take between 8-10 working days for your refund to be processed, depending on the method of payment used.

Orders must be collected within 90 days of arrival at the store. Uncollected orders will be automatically cancelled and subject to a 30% restocking fee of the full order value.

Yes. If you have any questions before placing an order, click here to contact our Customer Care Team.

Your order is protected by our 30-day return policy. This means you have plenty of time to return your order if you need to. You can read the full details in our returns policy.

Please note: Engraved items, bespoke orders and resized items are not eligible for return or exchange.

Our made-to-order designs take between 2-4 weeks to be created in our workshop. While the majority of designs are crafted in this timeframe, we recommend allowing for plenty of time if your jewellery is for a special occasion.

You will be updated by email regarding your order. When your design is ready to be delivered, you’ll receive an email with your tracking details. If you require any further information, please get in touch with us.

If you wish to return your order for any reason, we allow up to 30 days from the time your order was dispatched. Please refer to our returns policy for the full details. The jewellery returned must be unworn, in pristine condition with the tag still on.

We accept returns in our stores and via post. If you are sending your jewellery back to us in the post, it is your responsibility to insure the parcel. Unfortunately, we do not accept any responsibility for items lost during transit on the way back to us.

The jewellery returned must be in its original, unworn condition, with the barcode security tag intact. The item must not have been engraved, resized or created using our bespoke jewellery service. Items with loose or lost diamonds, showing signs of wear, damage, alteration or third-party modification will not be accepted. All certification and paperwork received with your order must be included.

We accept returns in all of our stores and via post. Shipping costs for returns are the customer’s responsibility unless the product is confirmed faulty. If you are sending your jewellery back to us by post, it is your responsibility to ensure the parcel is sent using a reputable, insured courier service. Unfortunately, we do not accept responsibility for any loss, theft, or damage during transit on the way back to us.

If you need help arranging a return, please contact us.

In most cases, we can offer an exchange if you are not completely satisfied with your purchase. Unfortunately, we cannot exchange items that are engraved or created using our bespoke jewellery service. Please visit our returns policy for more information.

If you would like help exchanging your order, please get in touch.

We are sure you'll love your jewellery but if for any reason you'd like to return it, you can drop it in one of our stores or send by post (tracked, insured delivery). Please refer to our returns policy for the full details.

If you have any questions about returning your order, please contact us for help.

It may take between 8-10 working days for your refund to be processed, depending on the method of payment used.

If you would like to speak to us regarding a refund, please get in touch.

We accept all major credit and debit cards, PayPal and bank transfer. Please refer to our payment options page for more information.

Want to discuss payment options? Contact us for help.

If you are having issues placing a payment and your card details have been rejected, please check you have entered the information below correctly:

• Card holder name
• Card number
• Card security code (3-4 security code on the back of your card)

If you are still experiencing issues, please get in touch with us.

If you would like to pay using two cards, you need to make sure that both cards are registered to the same address and have the same name on the account. To place a payment with two cards, please contact us.

The payment can take between 2-3 days to be processed.

If you would like to speak to one of our advisers, please get in touch with us.

For orders delivered to The UAE, we offer free delivery with DHL on orders of 2000 Dirham or over. A delivery fee of 200 Dirham applies to orders delivered to UAE when the order value is under 2000 Dirham. All parcels require a signature at the time of delivery and are fully insured until they are signed for.

If you would like to discuss this in more detail, please contact us.

Yes. We offer free delivery with DHL on orders of 2000 Dirham or over. A delivery fee of 200 Dirham applies to orders delivered to UAE when the order value is under 2000 Dirham. All parcels require a signature at the time of delivery and are fully insured until they are signed for.

If you have any questions on this, please get in touch with us.

If you've bought a custom item, the delivery lead time is 2-3 weeks. After receiving a confirmation email, you will be updated via email regarding your delivery.

On the day your order is dispatched, we will send you an email to confirm the expected delivery date, along with the tracking number and delivery company details.

If you require any further delivery information, please get in touch with us.

Yes, you can choose to have your order delivered to another address. We may require further identification documents to deliver to an alternative address.

If you require any further delivery information, please get in touch with us.

We are confident that your order will be safe as we use the leading, most-trusted delivery companies. For further peace of mind, your jewellery is insured in the event of loss, theft or damage until it is signed for.

If you wish to return your order, it is your responsibility to insure your jewellery during transit. We do not accept any responsibility for items lost during transit on the way back to us. Please contact us if you have any questions.

Your order will arrive in plain and discreet packaging to minimise the risk of theft. Our external packaging does not refer to our brand name or the type of item that is inside. But, don’t worry – your order will be beautifully packaged on the inside!

If you have any questions on this, contact us.

We offer different resizing services, depending on your ring type and design complexity. Worn items can be resized with the exception of full eternity rings. Please refer below for our resizing process and additional information. Our Customer Care team is always available to help if you have any questions regarding the size of your ring.

For plain bands, non-diamond or non-gemstone set rings, we offer complimentary resizing up to two sizes up or down within 30 days of receiving your jewellery. For resizing that exceeds two sizes, we will charge a fee of 139 AED.

For diamond-set or gemstone-set engagement rings (including custom-made rings), items must be assessed for suitability for resizing or whether they will need to be remade. In both cases, resizing will be complimentary up to two sizes up and down; anything above two sizes will incur a minimum charge of 139 AED.

Due to the nature of the setting, full eternity rings cannot be resized and must be replaced within 30 days of receipt. Please contact our team to discuss alternative options for your ring.

The price will depend on the cost difference between sizes with a minimum charge of 139 AED. For half and three-quarter eternity rings, due to the nature of the setting, these rings must be assessed in order to determine whether they can be resized or whether they will need to be remade at a cost. The price will depend on the cost difference between sizes with a minimum charge of 139 AED.

For plain bands, non-diamond or non-gemstone set wedding rings, we offer free resizing up to two sizes up or down within 30 days after you receive your jewellery.

For resizing exceeding two sizes, we charge a fee of 139 AED. All rings will be assessed by our team prior to confirming the price. Diamond-set or gemstone-set wedding rings must be inspected prior to resizing to ensure that the nature of the setting will allow for resizing.

We offer complimentary resizing for up to two sizes up or down within 30 days of receipt, provided that a resizing is possible. For a resizing exceeding two sizes, we charge a minimum fee of 139 AED. Upon receiving your request, our team will assess if the resizing is possible and discuss it with you.

Depending on the complexity of your ring, the resizing may result in additional costs. This also applies if the ring has to be made anew from scratch, if it cannot be resized as desired. You will be informed about any additional costs in advance. It will then be clarified whether the size change should be carried out.

Rings that need resizing outside of the 30-day resizing policy will incur a minimum charge of 139 AED. Should the ring need to be remade, the exact fee will depend on the particular style of the ring.

Bespoke orders are not eligible for exchange or refund. Please contact our Customer Care Team for more help.

Our resizing address is:
A&B Logistics,
Unit 114/115F
The Big Peg,
120 Vyse Street
Birmingham,
B18 6NF