We want you to feel confident about purchasing with us, which is why our 30 days return policy gives you plenty of time to return your order if you're unhappy. Your item(s) must be in an unworn and pristine condition for a full refund or exchange and with the original tag attached or alongside the product.
All returns will be assessed by our operations team prior to being accepted. Assessment usually takes between 7-10 days to be processed.
Engraved items cannot be returned for credit or exchanged.
Bespoke and special orders are not eligible for return or exchange.
Resized items are not eligible for return or exchange.
If for any reason you are unhappy with your order and wish to return it for an exchange or refund, simply follow the easy steps below:
For security purposes, under no circumstances write 'diamonds', 'Austen & Blake' or 'diamond jewellery' anywhere on the external packaging or address label of the parcel. Austen & Blake is not responsible for damage or lost package during shipment.
Our returns address is:
A&B Logistics,
Unit 114/115F The Big Peg,
120 Vyse Street,
Birmingham,
B18 6NF
Once we have received your returned item(s) it will be inspected by our Quality Assessment Team. Should the item be found to have been worn, damaged, resized, altered or tampered with in any way at all, it will not be accepted for refund.
If your item is accepted by our Quality Assessment Team, depending on the payment method used, it will take between 8-10 days for the refund to appear in your account.
We strongly advise that you inspect your item as soon as it arrives and notify us immediately for any defects or damage by contacting us.
The standard timeframe for repairs is 10—14 working days. If you need to send your item for repair, please contact our Customer Care Team. In the unlikely event that there is a manufacturing fault, our Limited manufacturer warranty means we’ll fix your jewellery free of charge. We will assess your jewellery once it’s been received and you’ll be contacted should any charges apply.
If an item must be remade, please allow 2—4 weeks for the process to be completed. For more information about repairs, please get in touch.
We offer resizing options depending on your ring type and complexity. Worn items can be resized except full eternity rings. Refer below for the resizing process and additional information. Our team is always available to help if you have any questions regarding the size of your ring.
Engagement & diamond rings
For plain bands, non-diamond or non-gemstone set rings, we offer complimentary resizing up to two sizes up or down within 30 days after reception of the item.
For any resizing exceeding two sizes, we will charge a fee of 139 AED. For diamond-set or gemstone-set engagement rings (including custom-made rings), items must be assessed in order to ensure whether they can be resized, or whether they need to be remade. In both cases resizing will be complimentary up to two sizes up and down, anything above two sizes will incur a minimum charge of 139 AED.
Eternity ringsFull eternity rings: due to the nature of the setting, full eternity rings cannot be resized and must be replaced within 30 days of receipt. Please contact our team to discuss alternative options for your ring. The price will depend on the cost difference between sizes with a minimum charge of 139 AED.
Half and three quarter eternity rings: due to the nature of the setting, all half and three quarter eternity rings must be assessed in order to ensure whether they can be resized or whether they will need to be remade for which costs will apply. The price will depend on the cost difference between sizes with a minimum charge of 139 AED.
Wedding rings
For plain bands, non-diamond or non-gemstone set wedding rings, we offer free resizing up to two sizes up or down within 30 days after reception of the items. For resizing exceeding two sizes, we charge a fee of 139 AED. All rings will be assessed by our team prior to confirming the price. Diamond-set or gemstone-set wedding rings must be inspected prior to resizing to ensure that the nature of the setting will allow a resizing.
Bespoke rings
We offer complimentary resizing for up to two sizes (+/-) within
30 days of receipt provided that a resizing is possible. For a
resizing exceeding 2 sizes we charge a minimum fee of 139 AED. Upon receiving your
request, our team will assess if the resizing is possible and discuss
it with you. Depending on the complexity of your ring, the resizing
may result in additional costs that shall be borne by you. This also
applies if the ring has to be made anew from scratch if it cannot be
resized as desired. You will be informed about any additional costs in
advance. It will then be clarified whether the size change should be
carried out.
Rings that need resizing outside of the 30 days resizing policy will incur a minimum charge of 139 AED. Should the ring need to be remade the exact fee will depend on the particular style of the ring.
Bespoke orders are not eligible for exchange or refund. Please contact us to speak with our team for more information.
Our resizing address is:
A&B Logistics,
Unit 114/115F The Big Peg,
120 Vyse Street,
Birmingham,
B18 6NF
To maintain the white gold whiteness of your jewellery through the years, your ring might need to be replated.
We do offer Rhodium plating along with cleaning and polishing for a fee off 139 AED. Please contact our team for more information.
If you would like to discuss any aspect of our returns policy or have any further questions, please get in touch with our Customer Service Team on 800638222 800638222, or enter into a Live Chat with us.
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